How Benefit Brow Bar Redeemed Themselves...

As some of you may remember, in August I wrote a review on my Benefit Brow Bar experience (if you didn't read it, you can catch it here). My review was clearly unimpressed by the service that I received (or lack there of, actually). I'm not a fan of bad customer service and certainly am not one to give second chances often. I don't believe doing your job well and being kind to customers is difficult, and if you find that it is then you probably should consider finding a less interactive job. *End Rant* 
So the other day I found myself in Ulta walking around and looking for a few things I wanted to pick up. Both the items I went in to get were sold out and since I was in the mind set to spend some money, I started talking to one of the sales women. She was in the high end section of the store and was really casual and comfortable to talk to; she was giving several customers personal opinions on products and being extremely helpful. I knew from that moment I wanted to buy something from her because she was such a proactive employee. Do these types of impulses happen to other people? Just me? 
I approached her and was asking some questions about products and mentioned my horrible customer service the last time I was at Ulta to get my arches done at the Benefit Brow Bar. She totally agreed with me on my feelings of how they should still do a free Birthday Arch service and how dumb it is for them not to. She then mentioned how she does brows and since it wasn't busy, I asked if she had time to do mine that I would really appreciate it. She was happy to take me in and give me a shaping. She took her time and walked me through the whole process with the measuring of the arch, beginning, and tail of my brow. Then she filled them in to show me what they are going to look like. She was sure to mention that I would probably need to do the process at least 3 times to get the exact arch that I want because some areas need to grow in before we wax other areas. She would do a section and then show me in the mirror and make sure everything was looking good to my standard.

• I loved how sterile the process was; a new stick of wax for each section
• The wax is MUCH more gentle than what I'm used to at the nail salon
• She was chatty but not rude; she didn't mention how badly I needed to get my brows done, what a mess they were, or how sensitive my skin is
• She made sure I wasn't allergic to anything that could be in their products
• Most importantly, she didn't let me leave looking like a mess. She applied make up over the waxed area, filled in my brows, and fixed up my make up. I was able to run errands after my appointment without my face being bright red and oily. It was AMAZING.

So this experience was MUCH better. I was even told that day by some friends that my brows looked really nice and more arched (which is what I've always wanted!) Everything about my second time at the Brow Bar was so much better. I plan on going back once I'm due for a touch up. If you are unsure of your local Brow Bar, I suggest looking up reviews on Yelp. Usually I wouldn't just hop into a seat and let someone alter my face without checking other people's experiences, but this just had a really good feeling about it. 
I'll put it this way...I plan on buying this woman a Christmas present because I'm so happy with the way my brows turned out. 

I hope this helped some of you guys out!

Have a great week, XOXO

Fun Finds at Walgreens and Ulta & BONUS Birthday Benefit Brow Bar experience

This week I found myself doing some shopping on my birthday because 1) What better way to treat yourself on your birthday and 2) I was offered a free Benefit Brow Bar Arch shaping at Ulta.

I swear I got an email saying that I could go into Ulta to get an arch shaping at the Brow Bar on my birthday for free so I was really tempted. I wan't sure if I really wanted to go because I was like "what if it comes out bad, then all my birthday pictures I'll have wonky eyebrows!", but then I was also like, well, it's free and offers like this do not come around often. I decided to give it a whirl and hope for the best.
I drove all the way out to my nearest Ulta and was also planning on taking advantage of their Liter sale, so I grabbed some Redkin shampoos for only $15 for a whole liter! I already went and got a liter of shampoo and conditioner at the beginning of the sale but wanted a back up for when I run out, and the price honestly could not be beat. (Note: I really have enjoyed these higher quality shampoos, I never splurge on hair care but have been lately and HAVE noticed and huge difference. I'll have a post on that coming).
They didn't have the Blonde Glam shampoo I was hoping for so I decided to invest in a nice cleansing cream shampoo instead for when I need to clarify about once a week or so. Then I wandered over to the Benefit Brow Bar...I stood there for a few moments while the two sales associates finished their conversation with each other then finally spoke up and mentioned the email that I had received about my free Birthday Brow Arch. They looked at me like I was crazy and told me they no longer offer that and that "no Ulta benefit counter offers that any more, it was actually discontinued in February. Macy's may be the only place that still does, but they probably do not either".  What?! Then why did I receive an email from Ulta offering this service? And of course, shame on my part, I deleted the email! So, I didn't get my eyebrows done. I was upset with the customer service of Ulta and as I walked away from the counter, disappointed, no one even said "Oh, but Happy Birthday". Whatever, it is what it is.
As I wandered back to see more sales items, I passed by this display

I had NO idea that theBalm sold some of their hair care line at Ulta!

I was ecstatic to find these their. They price around $15 which is kind of steep for the amount that you get, but I do plan on trying it out sometimes. I especially would like to pick up their hair spray once mine runs out because I think the packaging would look precious on my vanity. Am I the last person to know theBalm hair care was available at Ulta?

Next, I headed over to Walgreens in a last attempt to try to find the Wet n' Wild Pop Art Collections. I've been searching high and low, all month, at several different Walgreens, dozens of different times.

Low and behold...

 

Finally! I finally found a Wet N Wild Limited Edition Collection! This is a first for the books and I couldn't be more excited.
Sadly, I ended up being THAT person that nearly bought out their whole stock of eyeshadows so that no one else could get them. In my defense, They only had one of each left and I told my self, that at on $3 a piece, I would buy one of each. I would never do it maliciously, I promise!
I'm not a huge fan of these WNW nail polishes so I didn't pick any up. I didn't find any of the colors unique enough.

I haven't played around with these babies yet, and to be honest, I'm not even sure I could use the one on the far right (I feel like it's very dark and gothic and I don't tend to use colors like that), but I'm excited to see what I could do with them! The blue shades are what I'm most excited about. If you aren't a huge fan of colored shadows, I would recommend the first palette "Hard Being the it Girl" because it offers 2 wearable shades in addition to a gorgeous blue.


I just wanted to let you guys know where I was able to spot the Wet N Wild Pop Art Craze display and that if you're interested in trying theBalm Hair care, check out Ulta!
Also, if you get an email offering a free Eyebrow arch at the Brow Bar DON'T BELIEVE IT, because it could end up being a huge waste of time. Or maybe you'll be more lucky than me, in which case, let me know because that'd be awesome to actually get a nice arch for your birthday, for FREE!

I hope you guys had an awesome weekend =]